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Digitization is no longer a ‘nice to have’ for automotive repair shops; it’s essential. Whereas in the past, repair shops focused on the mechanics, later on the electrics, and then on the electronics of vehicles, today digitization is front of mind for repair shop owners.

With the insurance industry undergoing a significant transformation driven by advanced technologies such as artificial intelligence (AI), the concept of smart auto claims management – a fully digital and automated workflow process – is transformational.

Auto damage repair is essentially an end-to-end workflow process – damaged car in, make the repair, deliver the finished car back to the customer. But today’s consumers have high expectations – they want fast, efficient service, and if vehicles take too long to repair, they take their business elsewhere. 

Fraud. It’s a word that insurers know extremely well when dealing with auto insurance claims. Fraudulent auto insurance claims represent a significant financial burden to insurers. The costs associated with these claims can be multifaceted, impacting not only the insurance companies but also their partners, customers, and the broader insurance market.

One critical decision that affects insurers, repair shops, and policyholders is whether to repair a damaged vehicle or declare it a total loss. For insurers, it’s not just about crunching the numbers; it's about maintaining a delicate balance between accuracy, fairness, operational efficiency, and customer satisfaction.

In the realm of automotive repairs and insurance claims, the precision of damage estimation is not merely a procedural step; it's the bedrock of trust, efficiency, and financial sustainability. Misestimations can lead to a cascade of negative outcomes, including inflated costs, customer dissatisfaction, and operational inefficiencies. Here, we delve into the crux of estimation accuracy, exploring its challenges and proposing industry-leading practices to elevate accuracy and reliability.

In auto insurance, the critical decision between repairing a vehicle or declaring it a total loss can impact both an insurer’s financial stability as well as the overall satisfaction and loyalty of its customers.

The whole process of repairer allocation following an auto accident is fraught with complexities. It involves and impacts different stakeholders in an often complex process

One of the biggest decisions facing auto insurance companies is whether to fix a damaged car, or call it a total loss