One critical decision that affects insurers, repair shops, and policyholders is whether to repair a damaged vehicle or declare it a total loss. For insurers, it’s not just about crunching the numbers; it's about maintaining a delicate balance between accuracy, fairness, operational efficiency, and customer satisfaction.
In auto insurance, the critical decision between repairing a vehicle or declaring it a total loss can impact both an insurer’s financial stability as well as the overall satisfaction and loyalty of its customers.
One of the biggest decisions facing auto insurance companies is whether to fix a damaged car, or call it a total loss
An automotive ecosystem streamlining the motor insurance & vehicle repair journey
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