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Below are some frequently asked questions to help you out. If you have any other queries not listed here feel free to Contact Us.
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Addenda’s claims processing technology features automated workflows, AI-driven damage assessment, and real-time data analytics. These tools ensure quick and accurate claims processing, reduce manual entry errors, and provide insurers with actionable insights to optimize claims handling.
Addenda uses AI to analyze claims data and photos to assess damage and estimate repair costs accurately. For fraud prevention, the AI identifies patterns and anomalies that could indicate fraudulent activity, such as duplicated claims or inconsistent damage reports, enhancing the security and integrity of the claims process.
Yes, Addenda is designed to integrate seamlessly with existing insurance management systems through robust APIs. The technical requirements include a modern IT infrastructure that supports API integration, with secure internet connectivity to ensure data integrity and system reliability.
Addenda adheres to stringent data privacy and security standards, including GDPR and other local regulations. We employ end-to-end encryption for data transmission, secure data storage solutions, and regular security audits to protect all policyholder information from unauthorized access or breaches.
Addenda provides comprehensive support during system implementation and post-launch, including onboarding training, 24/7 customer service, and dedicated account management. We ensure that insurers have all the resources necessary to smoothly transition to and effectively use our platform.
During peak periods, Addenda's technology scales to manage high claims volumes through cloud-based infrastructure and automated processing features. This allows insurers to handle increased workloads efficiently without compromising the speed or accuracy of claims resolutions.
Addenda offers comprehensive reporting and analytics capabilities, including real-time dashboards, trend analysis, and detailed claims reports. These tools provide insurers with deep insights into their operations, helping them make informed decisions based on data-driven metrics.
Addenda enhances customer engagement and service by providing policyholders with a user-friendly mobile app for easy claims filing and status updates. Additionally, the platform enables insurers to communicate directly with customers through integrated messaging tools, improving responsiveness and overall service quality.
Addenda Repair is a software application designed to streamline and automate various aspects of running an auto repair shop or garage.
By automating the booking and repair process through Addenda Repair, your business will be enhanced by improved efficiency, reduced administrative tasks, better customer communication and service management and enhanced financial management through features like invoicing and payment processing.
Addenda Repair is customizable which can be configured to cater to any small scale or large-scale body shops or garages who work with any variety of vehicle models.
It includes Booking journal, AI analysis to detect damage and do repair recommendation, Repair stages tracking and progress, Workflow, Customer communication, Whatsapp bi-directional communication, Notes and many more.
Yes, you can communicate with customers or insurers through Addenda Repair communication channels which are Email, Whatsapp or SMS. These are subject to the configuration done for your Bodyshop.
Yes, Bodyshop Manager or Service Advisor can assign technicians to the repairs or tasks and track its progress in real time.
You can access Addenda Repair Web Application in computer and tablet. Addenda Repair mobile app is also available to use in Mobile phones.
Book a Demo to see how ADDENDA transforms the automotive and insurance industries with our AI-based Repair & Claims solutions
